At Integrity Auto, the health and safety of our customers and employees is our top priority. We are diligently monitoring the impact of COVID-19 and having best practices in place to minimize the potential for possible exposure. At this time, we are only requiring Non Vaccinated Customers to wear a mask in our facility. However, we ask that if you are not feeling well to not enter the lobby. We are happy to meet you in the parking lot to assist you.
We are allowing short waiting time appointments only (example- oil change or inspection). These would be quick services requiring less than an hour's wait in our lobby. Our lobby is not large enough to allow for proper social distancing with multiple people inside. The Key Drop Box is available 24hrs a day and you can drop off your vehicle for your service appointment anytime that is convenient for you. We appreciate your understanding and we recognize that getting rides may be a challenge at times and that is why the drop box is available 24/7
1. Call Integrity Auto and schedule a drop off day for your vehicle repair.
a. On your scheduled drop off day please utilize the drop off box located on the front of the building. Grab an envelope and fill it out completely. Include your name and contact information along with the repairs required. Please put your keys in the envelope and then drop in the mail slot located on the service door located next to the black box.
b. Upon us receiving the envelope, your keys and vehicle will be disinfected prior to entering the shop. It will also be disinfected upon the completion of the repair work.
c. We ask that you be patient and understand that receiving parts may take longer or be delayed due to the current conditions and restrictions happening in our world.
d. You will be contacted when the vehicle is ready for pick up. You can pay by phone or bring a check/cash with you for your vehicle pick up time.
2. All appointments at this time must be drop off appointments only. We do not have a large enough waiting area to provide proper social distancing methods as suggested by the CDC.
3. If you need to cancel or reschedule and appointment, please contact us at 315-333-2272. There is no pressure for you to keep an appointment if you do not feel comfortable going out. We will be happy to reschedule you when this situation gets better.
Most importantly, know that you are not just a customer of ours, but part of the Integrity family. If you need assistance outside of automotive needs, please let us know and we will try to provide you with some help or guidance.
If you have any questions please contact us at 315-333-2272!
Greg and Marcy Frey, Owners
